Frequently Asked Questions


Check out these 6 critical questions to ask before hiring a cleaning service:

  1. Will employees or independent contractors clean my home?
  2. What does your pre-employment screening consist of? Do you perform criminal background checks on all employees?
  3. Who will be cleaning my house? One person? A team? Is there a trained team leader or manager onsite at all times?
  4. How do you train your employees? Do you have a formal training program?
  5. Do you provide a satisfaction guarantee with your services?
  6. What is or is not included in my cleaning price?

Frequently Asked Questions

Why should I hire Helping Hands instead of any other company or individual?

Is Helping Hands a franchise?

Do I need to sign a contract?

Who provides the cleaning products and equipment? 

What hours do you clean and can I pick the day I would like?

How many people do you send to my home?

How do you monitor quality?

What type of training do your workers receive?

Do I need to be home?

How will you get into my home?

If I give you a key, how will it be protected?

What about pets?

Is there anything I need to do before the cleaning?

What if something is missed or not cleaned properly?

What if something gets damaged during the cleaning process?

How is payment handled?

What about “special requests?”

Do you clean windows?

Do you clean carpets?

What don’t you do?

How do I get regular service started?

Will the price always be the same?

Why is the first time you clean my home priced higher?

What if I want to cancel a scheduled service?

What if my regular cleaning day falls on a holiday?

Should I tip the workers for a job well done?

Can I hire your service provider directly?